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Group Senior CRM Analytics Manager

Reference Number: HK2024-029

Business / Brand: TJI Corporate Office

Region: Hong Kong

企業辦公室

Responsibilities:

  • Manage and lead customer analytics for Tam Jai International with the aim to drive sales and customer engagement
  • Establish analytics framework and measurement approach to address key business questions
  • Use data and analytics to drive customer insights & recommendations
  • Proactively engage and consult with business leads in the company as key contact for business & customer needs enquiries and translate business problems into solution and recommendation
  • Lead automation, standardization of reporting to enhance work efficiency
  • Build and maintain good working relationships across departments to ensure effective analytics delivery
  • Deliver customer analytics, conduct business reviews, perform customer segmentation and evaluate campaign effectiveness
  • Assess the growth of the analytics team and plan for future expansion

Requirements:

  • Degree in Statistics, Data Science, Information Management, Computer Science, Mathematics, or any related discipline
  • A minimum of 5 years’ experience working in CRM / loyalty analytics, business analytics, data science, business intelligence, preferably in Retail, FMCG or Loyalty industries
  • Experience in advanced analytics such as customer segmentation, predictive modelling, NLP would be advantages
  • Excellent interpersonal, communication and presentation skills, result-oriented with strong business acumen
  • A natural curiosity to interrogate data and identify hidden patterns to support business needs
  • Proficient in programming languages like Power BI, SQL, Python, SAS, R, Tableau
  • Knowledge in Azure, Databricks, Google Analytics, Salesforce would be advantages

How to apply:

We offer competitive salary, on-the-job development program and rewarding career opportunities for ambitious individuals who are looking for challenges. If you aspire to an exciting and rewarding career, send your resume immediately with your present and expected salary.

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Mr. LAU Tat Man, Daren

Mr. LAU Tat Man, Daren, has been the Chief Executive Officer of Tam Jai International Co. Limited (“TJI” or “the Company”) since 2018. He is responsible for shaping the growth path of the Company, leading strategic initiative and managing overall business development and operation. Under his leadership, TJI has been dedicated its resources to strengthen the market positioning, enhance operation standards and efficiencies, develop innovative products as well as improve overall food safety and food quality. The Company’s two brands, TamJai Yunnan Mixian and TamJai SamGor Mixian, successfully expand their footprint beyond Hong Kong and will set up their overseas stores in Shenzhen and Singapore respectively in 2020.

Mr. Lau has over 30 years of management experience in food and beverage industry in Hong Kong and Asia Pacific Region. Prior to joining the Company, He had held senior management positions in premier corporations including Café de Coral Corporation, SSP Group Ltd., TGI Friday’s and The Peninsula Hotel, Hong Kong.

Mr. Lau holds a Master of Business Administration Degree from The Chinese University of Hong Kong and was placed on the Dean’s list.

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